These Terms of Service (hereinafter referred to as “Terms”) constitute an agreement between you and shozora regarding your access to and use of this website, and the purchase of products (including but not limited to Tote Bags, Shoulder Bags, Bucket Bags, Backpacks, etc.). By accessing or using this website, you agree to be bound by these Terms.
1. Account Registration and Security
- Eligibility: You confirm that when registering and using this website, you are at least 18 years of age, or you are using the website under the supervision of your parents or guardians.
- Responsibility: You are responsible for maintaining the confidentiality of your account, including your password security. You are also responsible for all activities under your account (including orders). If you discover that your account has been compromised, please notify us immediately.
2. Product Information and Prices
- Display: We make every effort to ensure that product images, descriptions, sizes, and stock information on the website are as accurate as possible. However, due to differences in monitor color displays, the actual product may differ from the image. Please refer to the actual product.
- Prices: All prices displayed on the website are in Chinese Yuan (CNY), unless otherwise specified. Prices include applicable taxes, but do not include shipping fees (which will be displayed separately at checkout).
- Errors: Although we strive to avoid errors, there may be pricing mistakes or missing product information. If we discover that the price or information of the product you ordered is incorrect, we have the right to cancel the order and provide a full refund after contacting you for confirmation.
3. Orders and Payments
- Contract Formation: Submitting an order and completing payment on the website does not mean the sales contract between us is formed. A contract is only established when we send you an “Order Shipment Confirmation” and actually dispatch the product.
- Payment Methods: We support WeChat Pay, Alipay, and mainstream bank card payments. The payment information you provide will be encrypted and processed directly by a third-party payment platform, and we do not store your sensitive payment information such as bank card numbers.
- Inventory: If the item you ordered is out of stock, we will contact you via phone or email as soon as possible and offer options for a refund or exchange.
4. Shipping and Delivery
- Logistics: We will arrange shipping according to the delivery address you provide. We assume the shipping risk until the product is delivered to you, after which the risk is transferred to you.
- Delivery Time: The delivery time is only an estimate, and the actual delivery time may be delayed due to logistics companies, weather conditions, or remote addresses.
- Customs Duties: For cross-border deliveries, any customs duties incurred will be your responsibility (please check whether international delivery is supported on the website).
5. Return and Exchange Policy
We are committed to your satisfaction. Please refer to the dedicated “Return and Exchange Policy” page on our website for detailed rules, which is part of these Terms of Service.
- Seven-Day No-Reason Return: You have the right to request a return within 7 days from receiving the product (return shipping costs will be borne by you, unless the product itself has quality issues) as long as the product is in a sellable condition (unopened, with tags intact, unused).
- Quality Issues: If the product has quality issues, please contact customer service within 48 hours of receipt and provide photographic proof. We will handle the return or exchange and bear the corresponding shipping costs.
6. User Behavior Guidelines
While using this website, you must not:
- Use any bots, crawlers, or other automated methods to access the website;
- Post any false, fraudulent, or defamatory content;
- Infringe on others’ intellectual property or privacy rights;
- Engage in any actions that could harm the website’s operation or security.
7. Intellectual Property
All content on this website, including but not limited to text, images, icons, trademarks, logos, and interface design, is owned by shozora or its content providers and is protected by Chinese and international copyright laws. Without our written permission, copying, modifying, distributing, or using any of this content is prohibited.
8. Disclaimer and Limitation of Liability
To the maximum extent permitted by law, shozora will not be liable for any indirect loss (such as profit loss or data loss) arising from the use or inability to use this website. Our total liability shall not exceed the total amount of the product you purchased.
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Email: info@shozora.com
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