1.1 Seven-Day No-Reason Return
You have the right to request a return within 7 days after receiving the product, provided that the product is in good condition, unused, unopened, and the tags are still intact. You will be responsible for the return shipping costs unless the product itself has a quality issue.
1.2 Return Due to Quality Issues
If the product has a quality issue, you can contact customer service within 48 hours after receiving the product and provide photo evidence. We will process the return and cover the return shipping costs.
2. Return Process
2.1 Contact Customer Service
Please contact customer service first, explain the reason for the return, and provide your order number and related evidence.
2.2 Return Review
We will review your return request, and once confirmed, you can return the product to the specified address.
2.3 Refund Process
Once we receive the returned product and confirm it meets the return conditions, we will process the refund for you.
3. Refund Method
Refunds will be processed once the returned product is confirmed to be in good condition. The refund will be returned using the same method as your original payment. For example, if you paid via credit card, we will refund to your credit card account.
4. Refund Timeframe
Refunds will be completed within 7-10 business days after the returned product passes quality inspection. The exact refund time may vary depending on your payment method.
5. Non-Returnable Situations
The following conditions are not eligible for returns:
- The product has been used or damaged by the customer.
- The product’s packaging or tags have been removed or lost.
- Sale items or limited-time promotional products, unless there is a quality issue.
6. After-Sales Service
If you have any questions about returns or refunds, feel free to contact our online customer service, and we will do our best to assist you.
Contact us
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Email: info@shozora.com
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