Welcome to shozora (hereinafter referred to as “we” or “this website”). We understand the importance of personal information to you and will do our best to ensure the security and reliability of your information. This privacy policy aims to explain how we collect, use, store, and disclose your personal information when you use the website and purchase products (such as Tote Bags, Shoulder Bags, Bucket Bags, Backpacks, etc.).
Please read and fully understand these terms.
1. Information We Collect
In order to provide services, process orders, and optimize your shopping experience, we may collect the following types of information:
- Information You Provide:
- Account Information: When you register an account, we collect your name, email address, phone number, and login password.
- Order Information: When you place an order for products, we collect your recipient’s name, shipping address, phone number, and order details.
- Customer Service Communication: When you contact our customer service, we may collect the communication records you provide.
- Information We Collect Automatically:
- Device and Technical Information: When you visit this website, we may automatically collect your IP address, browser type, operating system, access time, and pages viewed. This data is used for analyzing website traffic and improving user experience.
- Cookies and Tracking Technologies: We use cookies to remember your shopping cart items and login status. You can refuse cookies through your browser settings, but this may affect the normal functioning of some features.
2. How We Use Your Information
We strictly adhere to laws and regulations, and use your information for the following purposes:
- Order Processing: Receiving orders, delivering products, processing returns and exchanges, and providing after-sales service.
- Account Management: Managing your registered account and verifying your identity.
- Customer Support: Responding to your inquiries, requests, or complaints.
- Marketing and Promotions (with your consent): With your explicit consent, we may send you new product notifications, promotional activities, or industry news. You can unsubscribe at any time by clicking the “unsubscribe” link in the email.
- Website Optimization: Analyzing user behavior to improve website interface, product categories, and shopping processes.
3. How We Protect Your Information
- Security Measures: We use security technologies, procedures, and organizational measures that meet industry standards to protect your personal information from unauthorized access, use, or disclosure. For example, your payment information is encrypted during transmission.
- Data Storage: Your personal information will be stored on servers located within China.
4. How We Share Your Information
We will not sell, trade, or rent your personal information to third parties. We may share information only in the following necessary situations:
- Service Providers: To complete order delivery, we may share your shipping information with our partnered logistics companies.
- Payment Services: To complete payments, we may share order payment information with third-party payment providers such as WeChat Pay, Alipay, or banks.
- Legal Requirements: We may disclose your information according to legal regulations, litigation procedures, or requirements from government authorities.
5. Your Rights
Under relevant laws and regulations, you have the following rights regarding your personal information:
- Access and Correction: You can log in to your account at any time to view or modify your personal details and shipping address.
- Deletion: Under certain circumstances, you can request that we delete your personal information (such as account cancellation).
- Withdrawal of Consent: You can withdraw your consent for cookies by modifying your browser settings, or unsubscribe to withdraw your consent for receiving marketing information.
6. Protection of Minors
We take the protection of minors’ personal information very seriously. This website is only open to individuals aged 18 and above. If you are a minor, please use this service under the supervision of a parent or guardian and do not provide us with any personal information. If we find that we have inadvertently collected information from minors, we will immediately delete it.
Contact us
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Email: info@shozora.com
Company:
Address: